Complaints and Feedback

We are passionate about providing the best possible care to all of our patients at all times. This includes the service they receive from both the Clinical and Administrative teams and we appreciate all feedback on how we are achieving this.

We take all complaints seriously, investigating and acting upon them appropriately in order to maintain our high standards and reduce the risk of future mistakes. Complaints will be responded to in a timely manner and are handled in accordance with NHS guidelines.

You can make a complaint a number of different ways;

Email:deepa.busam@livgp.nhs.uk

Telephone: 0151 207 0950 ( requesting a call back from the complaints manager)

Post: FAO: Complaints manager, 14 Waller Close, Liverpool L4 4QJ

You can request for a Complaint Form to be sent to you or print one out from this link -  Complaint Form

If you prefer you can make your complaint to NHS England directly (details in Complaints Policy / Procedure document below)

Our full Policy/Procedure is set out here -  Complaint Procedure