Patient Survey Report

Patient Questionnaire Analysis / Report  for March 2017

 

 

No experience

 

Poor

Fair

Good

Very

Good

Excellent

Access to a Doctor or Nurse

 

1.   Speed at which the telephone was answered initially 

 

1

2

3

4

5

No of Response

0

0

0

2

16

10

2.   Length of time you had to wait for an appointment 

 

1

2

3

4

5

No of Response

0

1

2

10

8

7

3.   Convenience of day and time of your appointment. Including extended hours 

 

1

2

3

4

5

No of Response

0

0

2

6

9

11

4.   Seeing the Doctor of your choice 
IF YOU HAVE ASKED FOR A SPECIFIC GP

 

1

2

3

4

5

No of Response

1

1

0

4

7

15

5.   Length of time waiting to check in with Reception 

 

1

2

3

4

5

No of Response

0

0

1

3

5

19

6.   Length of time waiting to see the Doctor or Nurse 

 

1

2

3

4

5

No of Response

0

3

2

5

11

8


 

No experience

Poor

Fair

Good

Very

Good

Excellent

Obtaining a repeat prescription

 

7.   Prescription ready on time 

 

1

2

3

4

5

No of Response

1

0

3

5

5

14

8.   Prescription correctly issued 

 

1

2

3

4

5

No of Response

1

0

0

4

2

17

9.   Handling of any queries 

 

1

2

3

4

5

No of Response

0

0

0

6

7

15

Obtaining test results

 

10.Were you told when to contact us for your results? 

 

1

2

3

4

5

No of Response

2

0

1

5

6

12

11.Results available when you contacted us if you ring when told to not before 

 

1

2

3

4

5

No of Response

3

0

2

3

5

12

12.Level of satisfaction with the manner in which the result was given 

 

1

2

3

4

5

No of Response

1

0

0

5

7

13

About the staff 

13.The helpfulness of the Reception staff 

 

1

2

3

4

5

No of Response

1

0

0

3

4

20

14.The helpfulness of nursing team 

 

1

2

3

4

5

No of Response

3

0

0

3

5

16

And finally 

15.My overall satisfaction with this Practice 

 

1

2

3

4

5

No of Response

0

0

1

3

7

15

Surgery Image

Contact Us

Kirkdale Medical Centre
14 Waller Close
Liverpool
Merseyside
L4 4QJ
Tel: 0151 207 0950
Fax: 0151 298 1332